FAQ

What does shipping cost and how long does it take?

Shipping is free. Every order ships tracked, with no minimum order and no surcharge for a heavy basket.

Your order is dispatched within one to four days. From dispatch, reckon on 10 to 20 working days to North America and to the United Kingdom, Finland, Norway and Switzerland, 12 to 25 to Australia and New Zealand, 15 to 30 elsewhere on the list. We ship to fifteen countries; the full detail sits on the Shipping policy.

Will customs charge me?

It depends where you are. Several countries have ended their low-value duty exemptions, so an import charge on arrival is common now.

In the US the $800 exemption ended on 29 August 2025. In Finland a flat €3 duty per product category applies to parcels under €150 since 1 July 2026, and import VAT can follow. Your own government sets those rates and the carrier collects them.

If a bill reaches you and you would sooner not pay it, refuse the parcel and email us. You get the order and the shipping back once it returns.

How do I know it will fit?

Every product page carries the measurements we have from the maker. Our capsules take a coin up to 45 mm, which covers both of ours. Gloves size by wrist circumference, not hand length, so measure before you choose. If a figure you need is missing, email us and we will get it from the maker.

Will the patches stay on?

Every patch here is hook-backed and works on any standard loop panel: a cap, a plate carrier, a sleeve, or one of our display boards. Nothing needs sewing, and nothing is permanent, so a patch moves as often as you want it to.

How does tracking work?

Two emails reach you: a confirmation when you order, then a tracking link once it ships. International tracking often goes quiet for several days while a parcel changes carriers, and that gap is normal.

What if I change my mind?

You get 14 days from delivery, no reason needed. Email your order number and you have another 14 days to send it back. We refund the purchase price in full.

Return postage on a change of mind is yours, but talk to us first: in most cases we refund you and let you keep the item. Anything damaged, wrong, or missing gets a full refund or a replacement with nothing to pay. Terms on the Refund policy.