Refund policy

If you change your mind you have 14 days from delivery to tell us, and another 14 days to send the item back. If something arrives broken, wrong, or never turns up, you get a full refund and you do not pay return postage.

Right of withdrawal (EU/EEA and UK)

Under the EU Consumer Rights Directive 2011/83/EU you may cancel your order for any reason within 14 days of the day you, or someone you nominate, take physical possession of the goods. No reason is required. Email admin@off8gear.com with your order number before the 14 days are up. An email is enough, there is no form to fill in. You then have a further 14 days to return the goods.

We refund the full purchase price, including the standard delivery cost you originally paid, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever comes first. Refunds go to the original payment method. If you chose a faster delivery option than our standard one, we refund the standard cost.

Return postage for a change of mind is paid by you. Our suppliers dispatch from Asia, so returning a small item there often costs more than the item is worth. Contact us before sending anything back. In many cases we will refund you and ask you to keep the item.

You are liable only for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Faulty, damaged or wrong items

Email us within 30 days of delivery with your order number and a photograph. We will replace the item or refund it in full, including all delivery costs, and we pay any return postage. This is in addition to your statutory rights, which are not affected.

Items that never arrive

If tracking shows no movement for 20 days, or your parcel has not arrived within 60 days of dispatch, tell us and we will refund or resend at your choice.

Import charges

Duty and import VAT charged by your own customs authority on arrival are not part of the purchase price and we cannot refund them. If you refuse a parcel because of an import charge, tell us, and we refund the order once the parcel reaches the supplier.

What we cannot take back

Items that have been worn, used, washed or already attached to gear, such as a patch whose hook backing has been pressed onto a panel. Also items returned without contacting us first, where we cannot identify the order. Neither of these limits your statutory rights in respect of faulty goods.

How to start a return

Email admin@off8gear.com with your order number and what you would like to happen. We reply within two working days.

If we cannot agree

A Finnish consumer may contact the Consumer Disputes Board (Kuluttajariitalautakunta) at https://www.kuluttajariita.fi. A consumer elsewhere in the EU may contact the European Consumer Centre in their own country. The European Commission ODR platform closed on 20 July 2025 and no longer accepts complaints.